Course Support

 

On this page you will find information and resources relating to SkillSpark’s Course Central and our interactive online training courses.

 

Course Support Resources:

 

Course System Requirements

 

While most computer that can access the internet today are capable of running e-learning courses, there are certain minimum requirements in order to be able to take full advantage of the audio, video and interactive capabilities of Web 2.0 e-learning courses. Our System Compatibility page includes full system and browser plug-in requirements, as well as tools to test the compatibility of your system.

 

Course Central ‘How-To’ Videos – Coming Soon

 

In January 2010, SkillSpark will be releasing a series of How-To videos for common tasks in Course Central. Sign-up for SkillLink Updates to be informed when these new How-To videos are available.

 

Tutorials will include:

  • Creating an account & logging in.
  • Purchasing courses.
  • Printing course completion certificates.
  • Reviewing your course progress and grades.

 

Support FAQ

 

Our Support Frequent Ask Questions page contains answers to the most common support questions regarding our courses. Topics covered include: Bookmarking Progress, Completing Course, Course Start-up Errors and more. This is your first stop for e-learning course troubleshooting.

 

SkillSoft’s Self-Help Portal

 

This Self-Help Portal is run by our partner company SkillSoft, to help you troubleshoot problems you encounter when attempting to launch our courses. It also includes detailed instructions on how to setup supported browser for use with the courses.

 

The SkillSpark Support Team

 

If you are unable to find a resolution to your problem online, please contact our Support Team. The Support Team is dedicated to working with you to get you up and running with your e-learning courses as quickly as possible. They can be reached via:

 

Toll-Free: 1.877.74.SPARK(77275), Option 3 (Support)

 

This e-mail address is being protected from spambots. You need JavaScript enabled to view it